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Problem finding Customer Voice project (error)

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Posted on by 6

Hi

 

I'm trying to build a Power Automate flow where I want to create an invite for an existing Customer Voice project. Using the - Create an invitation - for Customer Voice, throughs an error when I try to fetch the project.

Does anyone have any idea on what the problem is here? The FLOW and the Customer Voice survey is in the same environment.

 

MAVE_0-1634658010310.png

 

 

 

Could not retrieve values. The dynamic invocation request failed with error: Unexpected error occurred when calling the ApiHubsRuntime API: 'Microsoft.Azure.ProcessSimple.Data.Entities.Exceptions.ProcessSimpleDataException: The ApiHubsRuntime API call failed with http status code 'BadGateway' and response content '{ "error": { "code": 502, "message": "{\r\n \"error\": {\r\n \"code\": 502,\r\n \"source\": \"europe-002.azure-apim.net\",\r\n \"clientRequestId\": \"faa41bbf-7afa-4528-aa8b-6202-abf143fc\",\r\n \"message\": \"BadGateway\",\r\n \"innerError\": {\r\n \"Message\": \"Internal Server Error with error:Microsoft.CustomerVoice.FlowService.Helper.FlowServiceException: Error Fetching projects from cds with error - Microsoft.CustomerVoice.FlowService.Helper.FlowServiceException: Error retrieving environments with error - System.Exception: Failed to fetch env details from GDS StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:\\r\\n{\\r\\n Pragma: no-cache\\r\\n x-content-type-options: nosniff\\r\\n Cache-Control: no-cache\\r\\n Date: Tue, 19 Oct 2021 12:49:42 GMT\\r\\n Server: Microsoft-IIS/10.0\\r\\n WWW-Authenticate: Bearer authorization_uri=https://login.microsoftonline.com/common/oauth2/authorize,resource_id=https://globaldisco.crm.dynamics.com/\\r\\n X-AspNet-Version: 4.0.30319\\r\\n X-Powered-By: ASP.NET\\r\\n Content-Length: 61\\r\\n Content-Type: application/json; charset=utf-8\\r\\n Expires: -1\\r\\n}\\r\\n at Microsoft.CustomerVoice.FlowService.Helper.GDSInstnace.<GetDiscoInstancesAsync>d__13.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at Microsoft.CustomerVoice.FlowService.Helper.FlowConnectorHelper.<GetAllEnvironments>d__9.MoveNext()\\r\\n at Microsoft.CustomerVoice.FlowService.Helper.FlowConnectorHelper.<GetAllEnvironments>d__9.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at Microsoft.CustomerVoice.FlowService.Helper.FlowConnectorHelper.<GetAllProjects>d__6.MoveNext()\\r\\n at Microsoft.CustomerVoice.FlowService.Helper.FlowConnectorHelper.<GetAllProjects>d__6.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at Microsoft.FormsPro.LoopUIService.Controllers.FlowConnectorController.<GetAllProjectsAsync>d__3.MoveNext()\"\r\n }\r\n }\r\n}, clientRequestId: faa41bbf-7afa-4528-aa8b-6202-abf143fc" } }' at Microsoft.Azure.ProcessSimple.Data.DataProviders.AzureResourceManagerDataProvider.<>c__DisplayClass52_0`2.<<CallAzureResourceManager>b__0>d.MoveNext() in X:\bt\1220470\repo\src\processsimple\Roles\ProcessSimple.Data\DataProviders\Services\AzureResourceManagerDataProvider.cs:line 587 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.WindowsAzure.ResourceStack.Common.Algorithms.AsyncRetry.<Retry>d__3`1.MoveNext() in X:\bt\1207438\repo\src\common\core\algorithms\AsyncRetry.cs:line 0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at Microsoft.WindowsAzure.ResourceStack.Common.Algorithms.AsyncRetry.<Retry>d__3`1.MoveNext() in X:\bt\1207438\repo\src\common\core\algorithms\AsyncRetry.cs:line 171 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Azure.ProcessSimple.Data.DataProviders.AzureResourceManagerDataProvider.<CallAzureResourceManager>d__52`2.MoveNext() in X:\bt\1220470\repo\src\processsimple\Roles\ProcessSimple.Data\DataProviders\Services\AzureResourceManagerDataProvider.cs:line 0'.

 

Thanksfull for any input.

 

Regards Mattias

  • MAVE Profile Picture
    MAVE 6 on at
    Re: Problem finding Customer Voice project (error)

    Hi Mark

     

    I also got that message and it works fine for me to!

  • MarkFletcher Profile Picture
    MarkFletcher 7 on at
    Re: Problem finding Customer Voice project (error)

    Hi MAVE,

    I got an email from Support today saying they have fixed it!  Went to my flows, and had to re-establish connection references before everything was visible again.

    Today's issue is that Automatic Record Creation rules (for our own support cases) are no longer working!  All good fun...

  • MAVE Profile Picture
    MAVE 6 on at
    Re: Problem finding Customer Voice project (error)

    Hi Mark

    I also have a ticket on-going. Let's keep each other updated on the progress.

     

  • MarkFletcher Profile Picture
    MarkFletcher 7 on at
    Re: Problem finding Customer Voice project (error)

    Hi, not that it helps you, but I have the exact same issue, which seems to have happened after being updated to Wave 2..  I have a support ticket in at the moment, so will keep you updated with progress.  As suggested by Eric below, I tried removing re-creating connections, but problem persists.  It was all working fine a week ago..

  • eric-cheng Profile Picture
    eric-cheng 5,171 on at
    Re: Problem finding Customer Voice project (error)

    Hi @MAVE ,

     

    Does the account the connection is running under:

     

    * Have a valid D365 CV license?

    * Has access to the project or has been shared with?

     

    Maybe try deleting and recreating the connection.

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