Dear, thank you for your answers.
I need to know if the following can be done:
An item is created in Microsoft List with the following columns:
Case, First and Last Name, Mailing Address, State
The Status column has two options: In Process and Completed.
After creating the element, two emails will be fired:
To the user and the technician
Now comes my query:
It is possible that the technician responds to the email he received with the word "Completed" in the body of the email and the Status column in the Micrososft List was updated. Completed when replying to the mail.
Sorry if I was not clear.
