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I changed my microsoft password and now my i cant fix connections or update password

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Posted on by henryk66

from what I can gather, it should be fixed when I click on fix connections or update password but in both instances when i try, they just go to a popup window that never completes. I also gather that the admin can fix this but i am using the free version with my personal email account. I really can't find any solution. please help.

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trice602 15,402 Super User 2025 Season 2 on at

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Hi @henryk66 ,

Go into your browser settings > cookies and search for make.powerautomate.com and delete the cookie. Close browser and just to be sure, start a new incognito browser session. You will get back in. I just had a similar issue and this worked for me!

Please mark as a solution ✅ and/or give me a thumbs up 👍🏽 for replying and volunteering my time! 🎗️ Always glad to help! Tom ⭐⭐⭐⭐⭐

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henryk66 4 on at

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thank you. i did all that even including doing in incognito mode. it still doesn't work and the popup window never resolves. here is what the error says...
Failed to refresh access token for service: oauth2generic. ... Error: OAuth 2 access token refresh failed. Client ID and secret sent in form body.. Response status code=BadRequest. Response body: {"error":"invalid_grant","error_description":"... The user could not be authenticated as the grant is expired. The user must sign in again.\r\nTrace ID: ...,"error_uri":"https://login.microsoftonline.com/error?code=70000"}
Update password
and when I click on update password, popup window that doesn't load goes on again. thanks for your help though

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