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Power Platform Community / Forums / Power Automate / Customize Flow approva...
Power Automate
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Customize Flow approvals Email template

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Posted on by Microsoft Employee

Can we customize approval flow email so that i can take off Microsoft branding and change some predefined text is comments section like - Reason(Optional) to Summary, Description, and Justification:

 

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  • Gristy Profile Picture
    2,429 on at

    No you cannot change the format, you can only add Details and link to an item and now attachments.

     

    You can use Markdown to format the details of the approval email but that is it.

     

    You would need something like Nintex if you would like a fully customised email

  • yashag2255 Profile Picture
    24,769 Super User 2024 Season 1 on at

    Hey @Anonymous 

     

    You cannot customize the flow approvals email upto that details as mentioned in the query. If the scenario does not require the approvals comments feature, you can definitely try send email with options from outlook action and add the customisation over there. 

     

    Hope this Helps!

     

    If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    But i assume Send Email with Options do not have provision for writing comments for tracking approver comments.

  • yashag2255 Profile Picture
    24,769 Super User 2024 Season 1 on at

    Hi @Anonymous 

     

    Yes. As mentioned in the earlier response, comments feature is not available for the Send an Email with options action.

     

    One other workaround is, you can use the action- create an approval and then add an action to send an email from outlook: in this email add all the customisation and for the approval, you can add the link to approval. There will be a limitation here that the approver will not be able to directly approve from the email. they will be redirect to the approval dashboard in Power Automate and then will have to add the response over there. 

     

    Hope this Helps!

     

    If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

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