I have a Start and Wait Approval action in my flow. I have it set to TimeOut at 21 days.
The approval was sent out 11/03/2025, the user responded 11/20/2025, but their response was never received. They sent us a screeshot from their end showing they did in fact approve on the 20th. When I pull up the run history, it shows the flow ran successfully, but the Start and Wait Approval just says Cancelled - no other errors. Cancelled on day 15.
I initially thought something was wrong with the timeout duration, but I looked at my other flows and when the approval truly times out it says "ActionTimedOut. The workflow action 'Send_Approval_Request_to_Manager' timed out while waiting for webhook callback."
I tested and confirmed the users do not get a cancel option so nothing they are doing on their end. If I cancel the flow on my end, it shows cancelled not ran successfully. Not sure what else could be causing this.
What does this "Cancelled" mean?
