'Link to item' suddenly behaves as 'mailto' in approval flow?

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Posted on by Femke1

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Hi everyone,

I've had a flow running smoothly for about two years now. However, since two or three days ago, an issue has suddenly appeared. I haven't made any changes to the flow, and it has never caused any problems before.

In my flow, there's an action "Create a folder - SharePoint", and I use the dynamic content "Link to item" (which refers to the "Create a folder" action) in the "Item link" field of the "Start and wait for an approval" action.

The issue: when the recipient clicks the link, Outlook opens as if it's a mailto-link instead of directing them to the SharePoint folder.

This is affecting multiple flows (like 60 flows), and I need a fix as soon as possible. Does anyone know what happened and how I can resolve this quickly?

Thanks in advance,

Femke

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Building flows

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Michael E. Gernaey 53,362 Super User 2025 Season 2 on at

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Hi,

Please open a ticket with support. I've seen several people who had a similar issue, in the exact same way.

But I haven't seen a workaround etc that is clear.

I would opena ticket ASAP to help force Microsoft to resolve it. That or you can probably roll back your environment and fix it that way.

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zarski 168 on at

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Hi, we have noticed this kind of strange behavior also. Our "Link to item" is usually referring to an item in a SharePoint list.

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