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Power Automate with IVR

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Posted on by 2

Hello,

 

I would like to integrate Power Automate with IVR app where customer get call and reply based on few questions, once the answer is valid, we need to update the customer record in SQL database using a web application.

 

Do we have a IVR control which I can integrate with Power Automate?

 

Thanks,

Laxmi Lal

 

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  • Suggested answer
    Nived_Nambiar Profile Picture
    Nived_Nambiar 17,086 on at
    Power Automate with IVR
     
    well i am not sure how we can integrate the Genesys IVR application with power automate - but one possibility is copilot studio can able to provide something simmilar feature, see below 
     
     
  • lmenaria Profile Picture
    lmenaria 2 on at
    Power Automate with IVR
    We are using Genesys  IVR.
     
    Our requirement is:
     
    Customer call -> validate few question from SQL db, -> If success, then ask for some personal details, -> validate them and if valid then update in DB by power automate.
     
    Is it possible using Power Automate with Genesys?
     
    Please let me know.
     
    Thanks in advance.
    Laxmi Lal Menaria
     
     
  • Deenuji_Loganathan_ Profile Picture
    Deenuji_Loganathan_ 6,087 on at
    Re: Power Automate with IVR

    @lmenaria 

     

    Could you please point out some IVR name which you are going to integrate pls?

     


    Thanks,
    Deenuji Loganathan 👩‍💻
    Automation Evangelist 🤖
    Follow me on LinkedIn 👥

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