Power Automate with IVR

Like (0) Share

Report

Posted on 28 Jun 2024 06:34:01 by lmenaria

Hello,

I would like to integrate Power Automate with IVR app where customer get call and reply based on few questions, once the answer is valid, we need to update the customer record in SQL database using a web application.

Do we have a IVR control which I can integrate with Power Automate?

Thanks,

Laxmi Lal

Categories:

Process Advisor

All responses (3)

Answers (0)

Suggested answer

Nived_Nambiar 17,982 Super User 2025 Season 2 on 30 Jul 2024 at 18:41:54

Like (0)

Report

Power Automate with IVR

Hi lmenaria

well i am not sure how we can integrate the Genesys IVR application with power automate - but one possibility is copilot studio can able to provide something simmilar feature, see below

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel-pva-bots
lmenaria 2 on 29 Jul 2024 at 07:29:15

Like (0)

Report

Power Automate with IVR

We are using Genesys IVR.

Our requirement is:

Customer call -> validate few question from SQL db, -> If success, then ask for some personal details, -> validate them and if valid then update in DB by power automate.

Is it possible using Power Automate with Genesys?

Please let me know.

Thanks in advance.

Laxmi Lal Menaria
Deenuji_Loganathan_ 6,206 Super User 2025 Season 2 on 28 Jun 2024 at 07:43:42

Like (0)

Report

Re: Power Automate with IVR

@lmenaria

Could you please point out some IVR name which you are going to integrate pls?

Thanks,
Deenuji Loganathan 👩‍💻
Automation Evangelist 🤖
Follow me on LinkedIn 👥

-------------------------------------------------------------------------------------------------------------
If I've helped solve your query, kindly mark my response as the solution ✔ and give it a thumbs up!👍 Your feedback supports future seekers 🚀