Answered

Permission issue with office 365 email address - When an email arrives

(0) Share

Report

Posted on by jdelligatti

Hello,

I am creating a flow to monitor email traffic to what is supposed to be an un-monitored inbox (we have people check it because we know it gets emails).

The flow is supposed to record email data in an excel sheet on Onedrive every time I receive an email. I have tested the flow and It works perfectly on my personal (business) email account for work, but is not working for the shared email address.

I have been granted permission to view the inbox and it shows up on my outlook panel, but am thinking maybe I do not have the right permissions for power automate to access? Any ideas?

Categories:

Building flows

I have the same question (0)

All responses (3)

Answers (1)

ChristianAbata 8,951 Most Valuable Professional on at

Like (0)

Report

hi @jdelligatti could be permissions but if you are able to see the mail box into outlook service its ok.

Please could you share an screanshot?

Was this reply helpful? Yes No
Verified answer

jdelligatti 11 on at

Like (0)

Report

HI, Sure, sorry I could not attach images to my first post for some reason. I have 3 images for you, image 1 is the flow (the flows are identical except for the email account. Image 2 is the successful execution on my personal account. Image 3 shows it has not executed for the unmonitored account

Was this reply helpful? Yes No
jdelligatti 11 on at

Like (0)

Report

I have solved the issue.

Even though I had access to the "unmonitored" email account, I needed to make that email account "co-owner" of the flow. Once the other account was given ownership privileges it worked. I did not see this in any documentation, it should be added somewhere.

Thanks

Was this reply helpful? Yes No