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Topic Creation & Management

Why is my topic to appearing?

Posted on by 5

Hello, I have created a large list of topics.  Here is a screen shot of some of them below:




When I test the bot and type, for example, SAM the response the bot should come up with is Strategic Account Manager.  However, I receive an error message that says "Sorry, I am not able to find a related topic. Can you rephrase and try again?"  What am I doing wrong?  Thanks for your help!

  • cyarbrough1 Profile Picture
    cyarbrough1 5 on at
    Re: Why is my topic to appearing?

    Well that was it.  Thank you so much!

  • Verified answer
    Pstork1 Profile Picture
    Pstork1 63,085 on at
    Re: Why is my topic to appearing?

    The bot triggers a topic based on the keywords and phrases defined in the topic, not on the name of the topic.  Is "SAM" one of the trigger words for that topic?

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