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Hi,
App for: For Computer repairs cases tracking and digitising the bills, invoices etc..
App used: Model driven app
App usage: When a customer registers complaint with us, we will create a new case in model driven app(used forms here) and collect basic contact information and few other details required - each new complaint will be saved in new case(form), eg: if customer come with issue -new case will be created with CASE-1.... so on.
Using power automate we are trying to achieve more:
1 - Send email to customer using the contact details entered in our app by us, asking customer to fill in few details in a word document and reply us back - this is achieved by us with power automate, next thing is.
2- we have to collect those attachments and save it in sharepoint, here when a new case is created a sharepoint folder is created automatically with case id - to store all the case specific invoices and other documents, so here when we receive a reply from the customer filling all the details in the attachment we have to store the document in the respective CASE-ID folder in sharepoint this has been challenging for us.
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