PA Desktop RPA: Anyway to bypass the UI element when you can't interact with the UI (Citrix Workscape/ Working with EPIC)

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Posted on by samsa18

Hi all,

I'm trying to automate a workflow process through the Citrix Workspace - specifically EPIC Hyperdrive.

The biggest constraint is that I cannot use PAD to select UI elements on EPIC - it'll just select the whole screen.

I've managed to bypass this through mimicking computer and keyboard movements, but I've ran into an obstacle now.

Is there any solution to telling PAD to completely stop the flow when a new window pops up given my UI constraint?

Here's the spaghetti logic with pictures:

1) If you enter an item number and these pops up -> proceed by clicking enter. (The current flow is built on this conditional, so it works if there's no caveats)

2) However, if you enter an item number and this view pops up (very rarely - simply telling me to specify what item), I want the flow to stop completely since I don't have a flow for that caveat.

my current flow as is:

Categories:

Power Automate Desktop

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WillSG 352 Moderator on at

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Hi @samsa18 I hope you are doing well.

Citrix is a virtual environment, as a result you cannot use the Ui elements, the only available options that you have are send keys actions (which you are using them already) and besides these, there are the OCR actions and the Image recognition actions.

From my experience it’s hard but not impossible to create a sustainable code to work with Citrix.

So, my recommendation is to use OCR, it gives you the opportunity to use a magnifier set up and you can make the Bot wait or search for a specific keyword, if that keyword appears just stop the process OR it will let you know so you can click on the desire option and then the Robot can continue.

There is the action Move Mouse to Text on Screen, this one super useful. Just type the keyword OCR into the PAD Search actions Box and you will see multiple actions that you can use to overcome this.

Please let me know if it works, happy automation!,

If I have addressed your inquiry successfully, kindly consider marking my response as the preferred solution. If you found my assistance helpful, a 'Thumbs Up' would be greatly appreciated.

Additionally, if you have any questions, feel free to DM me, and we can initiate a discussion.

Kind regards,

Will SG
Managing Director & Automation Lead
RAMS CR (Recruitment & Automation)
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samsa18 14 on at

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Oh wow! I had no idea about this - going to try to play with this. Thank you!

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Deenuji_Loganathan_ 6,250 Super User 2025 Season 2 on at

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@samsa18

Have you tried with Power Automate agent for virtual desktops? If not please find the below link where you need to install some agent exe in your citrix machine then you can do normal recording as you do in our local desktop.

Read more on this - https://learn.microsoft.com/en-us/power-automate/desktop-flows/virtual-desktops

Thanks,
Deenu

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Agnius Bartninkas Most Valuable Professional on at

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What @WillSG said is not entirely correct. It is a virtual environment, and it's true you cannot directly interact with the elements there. But, as correctly pointed out by @Deenuji , if you are allowed to install software on the Citrix environment, go with the Agent for Virtual Desktops, which will then allow you to interact with those elements just like they were on your machine.

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