can copilot studio / PVA direct visitors to related information that they may not have specifically asked for

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Posted on 29 Apr 2024 19:34:13 by berryst Microsoft Employee

I'm wondering if copilot could provide additional related information that they may not ask specifically, for example, people ask the bot for a health and safety policy for their area and the bot also provide a risk and hazard matrix / list as it is related content.

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Umianta 290 on 30 Apr 2024 at 01:05:02

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Re: can copilot studio / PVA direct visitors to related information that they may not have specifically asked for

Hi @berryst
You can orchestrate conversation flow in such a way that it can consider related content.
see the below example, I am defining "risk and hazard matrix" as synonyms of "health and safety"

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adilei on 29 Apr 2024 at 20:52:11

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Re: can copilot studio / PVA direct visitors to related information that they may not have specifically asked for

Seems possible, but you might have to pre-define what's considered "related content".