Power Platform Community Forum Thread Details

Hello CoPilot community,

In creating an agent and uploading documents under "Knowledge", every file I've attached, under the 512MB size limit, stays "In Progress" for 15-20 minute then fails - new status is "Error". I've tried word, pdf, etc, all with the same result. Any help would be greatly appreciated.

Categories:

Topic creation & management

Hi CM-28011209-0,

Here is the Microsoft documentation https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-add-file-upload

Annotated images in PDF files are only supported in newly uploaded files. If you had previously uploaded an annotated PDF file, you need to delete the existing file, and upload the file again.
Image, video, executables, and audio files can't be used as uploaded documents.
Images are only supported when they're embedded in PDF files.
Embedded images are only supported in Switzerland and the United States.
Icons aren't supported.
Files greater than 512 MB aren't supported.
Files that contain encrypted content, are password-protected, or contain confidential tags, aren't supported.
The maximum number of files that can be included as knowledge in an agent is 500 files.

thanks