Instead of reviewing separate flow run histories one by one, the Process Map provides a single visual view of the entire automation process, making it much easier to monitor and troubleshoot.
What the Process Map Shows
The process map provides a complete visual representation of an automation, including:
- Parent cloud flows
- Child flows
- Desktop flows
- Work queues
- Run status for each step
It also displays structural elements such as conditions and branches, including flows that did not run due to conditional logic or upstream failures. This means you can see the entire story of a process execution, not just the successful path.
How It Helps with Monitoring
The process map introduces a process-centric monitoring experience:
- Provides an end-to-end view of automation logs
- Eliminates the need to manually navigate through individual flow run histories
- Allows you to quickly see where a run currently is in the process
- Displays execution duration for each step, helping identify bottlenecks
- Shows which sub-flows or desktop flows may be slowing down the automation
How It Speeds Up Troubleshooting
From a troubleshooting perspective, the process map is very powerful.
You can:
- Quickly identify failed or slow steps
- Open the exact run log directly from the map
- Drill into connections, credentials, or execution details
- Identify downstream steps impacted by a failure
Because skipped branches and failed paths are visible, performing impact analysis becomes much faster.
Example Scenario
In the screenshot below, the process map shows an orchestration for an “AI Customer Feedback Sentiment Automation” flow.
The map clearly visualizes:
- The Webhook trigger
- The orchestrating AI sentiment flow
- The complete execution path to completion
This allows operations or support teams to quickly answer questions like:
- Did this feedback submission run?
- Where did the process fail?
- Which AI step is slowing down the automation?
All of this can be analyzed from one unified canvas, instead of navigating through multiple flow run pages.
I'm curious how others are using the Process Map in Automation Center.
- Have you used it for monitoring complex orchestrations?
- Has it helped improve troubleshooting time or operational visibility in your environment?
Would love to hear other experiences or best practices.