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Assistance Needed with Power Automate Flow - Handling Missing Approver Emai

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Posted on by SA-24011103-0

Hi,

I am facing an issue with a Power Automate flow. I am creating the flow using Microsoft Forms and Power Automate, and the form works fine, but now there is an issue.

I have a switch called "Urgent Payment" and "Non-Urgent Payment," and based on what the user selects, it sends the request to Teams for approval. If the requester selects "Non-Urgent Payment," there is only one approver, so there is no problem. However, if "Urgent Payment" is selected, there are two approvers, and the approver fields are populated from the Microsoft Form fields.

If the requester enters both approvers' emails, it works fine. However, if one of the fields is left empty, it causes an error. How can I skip this error? I would like the flow to continue and send the approval request to the first approver if only the first approver’s email is entered. How to solve this?

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David_MA 14,499 Super User 2026 Season 1 on at

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Please share a screen capture of how the action is configured. Based on the error, it says nobody was entered in the to field of the approval. You may want to add a compose action before the approval action and populate it with the same values used in the approval so you can see what is being passed through when the flow runs. That should help you to figure out the issue.

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SA-24011103-0 2 on at

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Here is the screenshot of the process.

1.This is a sequential approval process. The requester typically enters email addresses in the Microsoft Form's approver fields. The issue arises because there are two fields: Approver Level 1 and Approver Level 2. If the requester enters email addresses in both fields, the flow works fine. However, if the requester enters an email only in the Level 1 field and leaves Level 2 empty, an error occurs. How can I skip the error and make the flow run, given that it is not mandatory to provide both approvers? The requester should be able to enter either both email addresses or just one without encountering any issues.

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