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Action 'Create_text_with_GPT_using_a_prompt' failed

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Posted on by FT-11100741-0

Action 'Create_text_with_GPT_using_a_prompt' failed, it was working before and I made no changes but now is giving this error:

Could not load type 'Microsoft.Xrm.Kernel.Contracts.Internal.ICrmServiceCollectionFactory' from assembly 'Microsoft.Xrm.Kernel.Contracts.Internal, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.

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Michael E. Gernaey 53,504 Super User 2025 Season 2 on at

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Yeah probably the same situation as all the triggers etc failing.

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samiak Moderator on at

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User Impact: Desktop flows may encounter failures when using the "Create text with GPT using a prompt" AI Builder action.

Current Status: Our investigation has identified that a recent service deployment caused a misconfiguration in the infrastructure supporting AI Builder actions in desktop flows. We are currently working on a fix to roll back the changes from the deployment to resolve the issue. Once the fix has been validated, we will proceed with deploying it to your environment.

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