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Template: Create SharePoint item and send email when email arrives in shared mailbox

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Posted on by AmyBabinchak

This template is looking for email that arrives in shared mailbox and creating a Sharepoint item from it. However, it creates and item with all of the HTML encoding included making it unreadable. As you can see in the image below when selecting to put the Body of the email into the description field ,its a mess and unreadable. How can I it only send the readable text of the email to this field?

sample of template result.jpg

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AmyBabinchak 47 on at

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Re: Template: Create SharePoint item and send email when email arrives in shared mailbox

After some fussing around I was able to figure this out. I didn't see your suggestion Kaif but it is part of what I ended up doing. Here is my new Flow and it is working as desired. I'll give you a thumbs up for your suggestion because had i seen it in time it would have sent me along this same path. Update item was the final key.
Kaif_Siddique 2,104 Super User 2024 Season 1 on at

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Re: Template: Create SharePoint item and send email when email arrives in shared mailbox

Hi @AmyBabinchak ,

Add a step 'Html to text'
Convert body to text and update output in SharePoint Description field.

If you like my response, please give it a Thumbs Up.
If this helps, please Accept as solution.

Regards
Kaif