User Power Automate to forward chat/messages sent to service account to another account

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Posted on by mhines

We have a couple Service/Administrative Accounts that have had to have licenses enabled for Teams which then appear for users to send chats to. This is causing a problem because those accounts are not always monitored within Teams and those notifications don't go to any real person.

I've tried to find a Flow that may be used to notify someone when that account gets any sort of Activity specific to it. I couldn't find anything to do this.

Has anyone used Power Automate to get a notify for when service accounts get mentioned or a chat?

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DamoBird365 8,942 Microsoft Employee on at

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Re: User Power Automate to forward chat/messages sent to service account to another account

HI @mhines

If you build a flow as part of that service account you could investigate the mention trigger in teams?

https://docs.microsoft.com/en-gb/connectors/teams/#when-i%27m-%40mentioned

Please consider accepting my answer as a solution if it helps to solve your problem.

Cheers
Damien

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