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Not receiving the "Please Approve" Email with Approve Reject Buttons

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Posted on by Community Power Pla... Microsoft Employee

I have a simple approval flow. The issue is the approver does not receive an email with the Approve/Reject Buttons.

To see the approval request, I need to be logged into Flow and click Action Items>Approvals then I can approve or Reject from my web browser, but there is no email sent to the approver to notify or approve/reject the request. We have a Microsoft Government account if that is relevant. Not receiving approval email

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Pstork1 69,033 Most Valuable Professional on at

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Unless you've manually renamed it I assume you built this starting with one of the Approval templates. Those are using the older Approval action called Start an Approval the current supported action is called Start and Wait for an Approval . I would remove the one you are using and use the newer version to see if that clears up your issue.

If it doesn't, the next thing to check is what email client you are using. The buttons are displayed using an "adaptive card" which is not supported by older email clients (this also may be where GCC becomes an issue even if you have the current versoin of Outlook).

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Community Power Pla... Microsoft Employee on at

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Thank you. I changed the action to "Start and wait for an approval(V2)".
I tested, and got the same condition.

It does not send an email with the Approve/Reject buttons to the approver to Approve/Reject.

We think the root cause is our Microsoft Account type.
This feature is available on commercial, but it is not yet available on Microsoft government accounts.

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Pstork1 69,033 Most Valuable Professional on at

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One of the common issues with approvals is that mail systems often filter emails going to specific addresses based on content. I've seen this before. I suspect that is what is happening here since you are in the GCC cloud.

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Pstork1 69,033 Most Valuable Professional on at

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Just got word that this also might be caused by a current service outage. Keep an eye out for updates here:

https://flow.microsoft.com/en-us/support/

Hopefully it will resolve itself soon.

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