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Power Platform Community / Forums / Power Automate / Flow - Freshdesk conne...
Power Automate
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Flow - Freshdesk connection not working.

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Posted on by

Hi,
My Flows connection to Freshdesk is not working and my credentials are correct and I'm logged in.
I'm getting the error "Please check your account info and/or permissions and try again. Details: You have to be logged in to perform this action."
Has anyone else experienced this problem or know how to fix?
thanks.

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I have the same question (0)
  • v-yamao-msft Profile Picture
    on at

    Hi AFisher1,

     

    Please make sure proper Account Url, Email or API Key and Password are entered.


    After signing up the Freshdesk, an email will sent to your email address with the subject “Activate your Freshdesk account”, at there you will be able to get the Account Url.


    Then enter your email address or API key and Password.


    Then with the Freshdesk being logged in, click the Create button, you will be able to create the connection without issue.
    3.PNG


    Under Connections, you will find that the connection has been created successfully.

    4.PNG

     

    Please try again with it.

     

    Best regards,
    Mabel Mao

     

  • v-yamao-msft Profile Picture
    on at

    Hi @Anonymous,

     

    Are you able to create a connection to Freshdesk successfully?

     

    If you are still having the issue, please feel free post back.

     

    Best regards,

    Mabel Mao

  • Community Power Platform Member Profile Picture
    on at

    Got it working thanks guys!

  • GabrielStJohn Profile Picture
    on at

    Hello, @Anonymous!

     

    I see that you have found a solution to your issue! If you have found the solution to be satisfactory to your Flow needs, please mark the reply as the "Accepted Solution"!

     

    Best Regards,

    -Gabriel

  • MEinBKK Profile Picture
    2 on at

    Hi,

    I got the same error. Checked with our Admin and they told me everything should be OK but still receive this error. Please help. Thanks.

    freshdesk error.png

  • TicketyBoo Profile Picture
    4 on at

    Hi. Can you please share how you got it working. I have the same problem. Freshdesk refer me to Microsoft and Microsoft refer me to Freshdesk. Can't think what else to try 😞

  • roopadass Profile Picture
    2 on at

    Same error as above ..Please could you advise how to get connected to Freshdesk

  • bbazabal Profile Picture
    2 on at

    I get the same error, "Test connection failed. Details: You have to be logged in to perform this action."  I'm logged into freshdesk using the same username and password that I'm entering in the connection.

     

    Account URL is as shown below where xxxxx is our account name, not preceded by https or anything else.

    xxxxx.freshdesk.com

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