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Power Platform Community / Forums / Power Automate / Unable to Turn on Flow
Power Automate
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Unable to Turn on Flow

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Posted on by ck25415 294

Hello,

 

 I am unable to turn on an exisiting flow. I had turn it off to prevent it from triggering and when I try to turn it on I get this error

 

{"error":{"code":"MissingUserDetails","message":"The user details for tenant id '' and principal id '' doesn't exist."}}

 

I checked with other owners of the flow, they get the same error, any ideas ?

 

Thanks,

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I have the same question (0)
  • Nonong Profile Picture
    Nonong 6 on at

    Hi, ck25415

     

    Please try to "save as" your flow to have a copy and try it again to on the flow. 🙂

     

    Thank you.

  • ck25415 Profile Picture
    ck25415 294 on at

    I tried that earlier, it worked but I think its happening with every flow(happened with four flows now). I cannot go one saving every flow as copy and fix connections as I create new ones.

     

    Thanks, 

  • krista_fedex Profile Picture
    krista_fedex 3 on at

    This solution worked perfectly for me. I made no other changes - just did a "Save As..." with a different name and it worked. I still wonder what happened - my flow has been in place for years without a problem. Oh well...

     

  • moraisaf Profile Picture
    moraisaf 8 on at

    I'm facing the same problem. I guess that it's because the owner of the flows left the organization. Now, when I check the owner of each flow it appears as "Loading". As I found Microsoft is still struggling to solve this problem: https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-flows-missing-user-details-excel-outlook/9f2c4be5-ee39-46b5-a05c-334fbd78215e?page=3

     

    I think that the best solution is still "Save As" each one. Doing this you became owner of it.

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