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Flow launch panel doesn't load

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Posted on by Community Power Pla... Microsoft Employee

Hello,

I have an instant flow which I trigger from a Sharepoint list when an item is selected. This flow is used by about 15 users and works very well for all users but one. When this user triggers the flow, the Flow launch panel opens and stays in a loading state forever instead of offering the usual run flow button...

Thanks for your help

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Using flows

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v-litu-msft Microsoft Employee on at

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Hi @Anonymous,

Does this state happen often or occasionally?

It may be caused by the fact that network between Flow and SharePoint, you can refresh the page, and try it again.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Community Power Pla... Microsoft Employee on at

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For this single user, it happens all the time, she has never been able to use the flow. We have refreshed the page multiple times, restart the machine, nothing changes. Is there a way to identify where the process get stuck?

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v-litu-msft Microsoft Employee on at

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Hi @Anonymous,

Is she have the permission of the SharePoint list editing?

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Community Power Pla... Microsoft Employee on at

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Yes she does, and also a run user for the flows

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v-litu-msft Microsoft Employee on at

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Hi @Anonymous,

You can try to use the others browser, Chrome, Firefox, Microsoft Edge, etc.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Community Power Pla... Microsoft Employee on at

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I am facing similar issue. For 2 users , the flow pop up does not load on any of the browsers. We have tried it with IE, Chrome, Mozilla, Edge but nothing works, I have tried every possible solution, 1. Refreshing the page 2. Going incognito 3. Checking List Permissions 4. Clearing cache and cookies 5. Restarting the device. Nothing works. Please advice as this is a critical functionality that our users use on a daily basis and not having it is a big issue

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knipsa 27 on at

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Same issue here since some days. Worked perfectly in the past and stopped for some users at some point in time... 😒

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Community Power Pla... Microsoft Employee on at

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I am having a similar issue with one of my users. The workflow works for everyone else in my organization. I have checked permissions, they are set appropriately. The user is set as a run-only user, using the same browser as everyone else. The panel shows up with a spinning circle when she tries to access.

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DennisTan 51 on at

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Any update for this?

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MiaMia 5 on at

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I am also facing this exact issue. I had it in the past and it resvoled itself after 2 days.

Now it appeared again and I am clueless as to why it happens and how to solve it...

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