Answered

Convert to PDF Failing

(0) Share

Report

Posted on by Nicci

194

Hi All, I have a flow that has been running for almost a year now. Today as of 2:40pm the flow stopped working and started failing at the Convert File step. Here is the error:

"status": 404,

"message": "Error from Office Service. Url=https://wordcs.osi.office365.us/document/export/pdf HttpCode=NotFound cert=subject:;thumbprint: ResponseHeaders=Connection: close\r\nDate: Mon, 22 Apr 2024 20:29:09 GMT\r\nServer: Microsoft-IIS/10.0\r\nX-Powered-By: ASP.NET\r\n",

"source": "api.connectorp.svc.ms"

I tried removing the step, adding it back, nothing. Is this a Microsoft issue or did something get updated/changed that I'm missing. Thanks.

Categories:

General topics

I have the same question (0)

All responses (78)

Answers (1)

Sort by

Talus 13 on at

Like
a
(0)

Report
Copy link

Link copied!

I started having this exact same issue starting yesterday:

Error from Office Service. Url=https://euc.wordcs.officeapps.live.com/document/export/pdf HttpCode=NotFound cert=subject:;thumbprint: ResponseHeaders=Connection: close

Was this reply helpful? Yes No
Verified answer

Nicci 194 on at

Like
a
(4)

Report
Copy link

Link copied!

Yup it seems the consensus is it's a Microsoft issue. What I ended up doing was using the Word doc to PDF connector instead. Its premium but I was already using premium to fill a word template. That worked for me, so all good now! The convert to PDF is in preview so maybe its just bugged at the moment.

Updating - As of 5/9/24 this seems to be fixed now. If you delete everything in your temp and re-add the connector should be back in business.

Was this reply helpful? Yes No
Talus 13 on at

Like
a
(0)

Report
Copy link

Link copied!

I recreated the entire flow and the same error occurred.

I am using a Word template in my flow and I'm populating the fields using the SharePoint library metadata workaround as I do not have access to premium connectors.

As for recreating the Word template, would I be able to simply make a copy of the template with a new file name and use that in my Flow or should I start from scratch?

Thanks!

Was this reply helpful? Yes No
Nicci 194 on at

Like
a
(1)

Report
Copy link

Link copied!

I believe you can just make a copy of the template and use that, but ya without premium i'm not sure if there's a work around to convert to PDF once you're done as the only other one I saw that works is the word to PDF premium.

Was this reply helpful? Yes No
Talus 13 on at

Like
a
(0)

Report
Copy link

Link copied!

Ok. I made a copy of the my template and used that in my Flow. Same error occurred.

So it looks like I'm waiting on Microsoft to fix on their end at this point...

Thanks for the help!!

Was this reply helpful? Yes No
Pecorre 8 on at

Like
a
(1)

Report
Copy link

Link copied!

Same thing here. The problem started yesterday. I basically tried to rebuild everything from scratch this morning and nothing works. It's a big problem for me because this flow will be used by at least 100 users in the coming days...

Was this reply helpful? Yes No
Bobsta666 12 on at

Like
a
(3)

Report
Copy link

Link copied!

I think i may have found the solution!!!
Delete the connection from OneDrive in the home page left section under "Connections" and then in the flow re-establish a connection with OneDrive.
I was stressing about this for ages as it was the only step that failed causing the whole flow not to work.

Hopefully this works for you too

Was this reply helpful? Yes No
DoubleT 12 on at

Like
a
(1)

Report
Copy link

Link copied!

Thanks @Bobsta666 for sharing this solution! I was able to delete all the OneDrive connections in the environment and established a new connection inside the flow, this solved the issue for me.

Was this reply helpful? Yes No
ChrissyL 2 on at

Like
a
(0)

Report
Copy link

Link copied!

Hi Bobsta666, Can you advise how you re-establish a connection with OneDrive, is this just a premium facility or can I do it in standard?

Was this reply helpful? Yes No
Bobsta666 12 on at

Like
a
(0)

Report
Copy link

Link copied!

It’s a standard feature, on your power automate Home Screen (or any screen for that matter) on the left in the section below “flows”, expand it and you should see connections, click that and it will take you to the page where all connections are. Delete the one drive for business or whatever version you are using, it will ask are you sure as some flows may be using this connection, say yes. When you return to your “broken” flow it will start auto reconnecting. This fixed my issue, hopefully the same for you

Was this reply helpful? Yes No