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Can we enable user to create a ticket (integrated with Microsoft SCSM)?
Hi @Rahil,
Do you want to create a ticket from within a Power Virtual Agent?
It has been a while since I worked with SCSM 😅. But as far as I am aware that does not have an API.
However, System Center suite has a product called Orchestrator. Do you have that product installed as well? It might be possible via Orchestrator instead.
In Orchestrator you could design a runbook with uses the Create Incident With Template step for the creation of tickets:
Over here is a PowerShell code sample which you might be able to convert into a Power Automate flow with a HTTP action. You would need a Gateway for this to be able to access the on-prem servers.
But this is all a concept in my head. I don't have an on-prem deployment of System Center to test this.
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