Approvals and Email Delay

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Posted on by GlennBullion

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I've seen this issue before in searching, but wanted to see if there are any new solutions / ideas out there.

I've made a solution containing a Power App and a few Flows. Nothing too crazy. Using the Approval system along the way. When an approval starts, it takes at least 15 minutes for the initial email to get to the Approver. If using the Approvals app for Teams or the Approvals dashboard, everything is fast as it should be. Going to test out Adaptive cards next, and I assume they will be fast as well.

But users still live and die by Outlook. Are there any updates on why that initial approval email takes such a long time?

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Building flows

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mrw2828 27 on at

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Did you ever find a solution to this? I'm building an approval flow, and you're right that users live and die by outlook.

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GlennBullion 146 on at

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I did not, unfortunately, and as much as I wanted to like the Approval system, I ended up moving to something a little more manual. Shane Young and Reza I believe have resource videos on it. Instead of an approval email, I instead send a deep-link email (which for whatever reason send out much quicker) in which the approver is taken directly to the app record, where they can there approve and comment.

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mrw2828 27 on at

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Thanks for weighing back in. That's a bummer.

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