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Copilot studio when using power automate flow"Error code: SystemError."

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Posted on by OSDEN

I am working on implementing a flow in copilot studio, to retrieve all your emails from outlook so copilot can summarize them for you. However even though the flow i have made in Power Automate works. The power automate contains this:

Get emails (V3): This action retrieves emails based on specified criteria.

Create HTML table: Converts the data from the retrieved emails into an HTML table format.
Respond to Copilot: Returns the HTML table to copilot

However when i try to use the flow in copilot it return a SystemError. I am thinking this might be an authentication problem, but i dont know.

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v-yueyun-msft Microsoft Employee on at

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Hi , @OSDEN

According to your description, you create a flow in Power Automate and it works but not work in PVA?

If this , can you try to check the connections in the flow are set to Use this connection for each connector, rather than Provided by run-only user, as connections from end users aren't yet supported.

And you can refer to this case:
Solved: FlowActionBadRequest when calling a flow in Copilo... - Power Platform Community (microsoft.com)

If this reply can help you , you can click mark this reply as solution (Accept solution) which can help more people, thanks in advance!

Best Regards,

Yueyun Zhang

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OSDEN 6 on at

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I have now changed it to be "Use this connection" which is my work email. The power automate flow still works fine and retrieves the email but i still get the error when trying to use the flow in a copilot studio topic. The error that the copilot bot returns is
"Something unexpected happened. We’re looking into it. Error code: SystemError."

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v-yueyun-msft Microsoft Employee on at

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Hi , @OSDEN

Thanks for your response! I test it in my side , it will return the same error code in my side "SystemError".

But when i use the custom in "Create html table" action to reduce the return text to copilot it can work.

In PVA:

I guess it's probably due to too much content returned, you can try it on your side.

If this reply can help you , you can click mark this reply as solution (Accept solution) which can help more people, thanks in advance!

Best Regards,

Yueyun Zhang

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OSDEN 6 on at

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That seems to work for me aswell. Thanks for the hep Yueyun

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