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Power Platform Community / Forums / Power Automate / when new email arrives...
Power Automate
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when new email arrives several emails at once

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Posted on by 4

Hi,

 

I have a flow that is trigger when a new email arrives.

This flow assigns a planner Task to a member of the planner group.

I use a Round Robin method so every email is assigned to the next member and when reach the end of the member list it starts from the first member.

This Round Robin uses a sharepoint list to store the index of the last user index of the list.

It works fine as long the emails arrive with some time between.

As soon more than one email arrives to the mail box the Round Bobin does not work well and the same member gets all the tasks from those emails that arrived at the same time. When I sai that the emails arrive at the same time I mean several email arrive within 1 second between them. I think the flow triggers as many times as the number of emails which causes the Round Robin to fail to update correctly the index position of the last member.

 

Any ideia about this issue? How to solve it?

 

Thanks.

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  • Verified answer
    DamoBird365 Profile Picture
    8,942 Microsoft Employee on at

    @bfcavaco 

     

    Have you tried limiting concurrency on your Cloud Flow Trigger?  Click the elipses on the when a new email is received trigger:

     

    DamoBird365_0-1618767954406.png

     

    This should mean that the flows will run in sequence, rather than in parallel.

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
    Cheers,
    Damien


    P.S. take a look at my new blog here

  • Ank4 Profile Picture
    15 on at

    Hello 

     

    I followed each and every step from the flow  video but I am getting error while testing the flow 

    I am getting error on get team members info Ian using get item action error is file not found any suggestions how to resolve this?

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