Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Copilot Studio - General
Unanswered

Generative Answers answering in Spanish when language is English

(0) ShareShare
ReportReport
Posted on by

We’re trying to use Generative Answers to handle a topic in our Classic BOT. The knowledge base is https://www.metrobyt-mobile.com/resources/esim

We only want to use the knowledge source that’s provided to be sure the answers are correct from the FAQ link above. When we disallow AI use of it’s own general knowledge the BOT can’t answer the simplest questions





When allowing general knowledge the answers seem to be more appropriate, however, sometimes it gives the wrong answer, and occasionally the BOT responds in Spanish.



Flag an issue in the conversation
Conversation ID: 7114cf9b-c4ea-4c82-910c-123e5b6f303e
  • Time: 2:25:01 PM
 
  • Conversation ID: 08102059-3d95-4169-b4f9-33d3bba17067
  • Time: 11:23:55 AM
For the below session
Categories:
  • CL-30071933-0 Profile Picture
    on at
    Generative Answers answering in Spanish when language is English
    I'm using edge and my language settings are English and US English
     
    Could it be something with my prompt?
     
  • Mahesh Chintha Profile Picture
    158 on at
    Generative Answers answering in Spanish when language is English
    Custom copilots using copilot studio uses the browser language to generate the responses. Check your browser language and change it to English if it is set to Spanish. 
     
    Regarding Generative Answers, Try below options:
    - Set the Content Moderation to Medium/Low
    - Provide a system prompt

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Paul Stork – Community Spotlight

We are honored to recognize Paul Stork as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Copilot Studio

#1
Michael E. Gernaey Profile Picture

Michael E. Gernaey 169 Super User 2025 Season 1

#2
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 150

#3
sandeep_angara Profile Picture

sandeep_angara 75