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Connectivity Issues with Office 365 Outlook in AI Builder

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Posted on by kavippriya

I need to extract Information from invoices.
So, I used AI Builder.

When I Try to use extraction from Invoices predefined flow, I am getting a connectivity Issues with my Office 365 Outlook.

It would be really helpful, if my issues were resolved.

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Derekjr 34 on at

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Hi @kavippriya
Is the mailbox an exchange mailbox or O365?

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CedrickB Moderator on at

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As stated above, it could be that your mailbox is an on-premise Exchange mailbox.

Check also if your admin didn't block connectivity to Outlook.

If you are using an on-premise Exchange mailbox, a workaround could be to run a cloud flow on a regular basis that will call a Power Automate for desktop flow to retrieve the attachments (See https://learn.microsoft.com/power-automate/desktop-flows/actions-reference/exchange)

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kavippriya 5 on at

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Hi, @Derekjr
Thanks for your reply
Mine is an exchange mailbox, on-premises Mail Server

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kavippriya 5 on at

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Hi @CedrickB
Thanks for your reply
Can you please elaborate what you said?
I am new to this field.

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CedrickB Moderator on at

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If you type "Power Automate" in your windows start menu, you will be able to able to access Power Automate Desktop.

Create a new flow that check recent emails and return the attachments.

You can then create a Power Automate cloud flow from https://make.powerautomate.com which triggers every day to call in an unattended way (without you being logged in) your desktop flow. You need to connect your windows machine in https://make.test.powerautomate.com/environments/%YOURENVID%/monitor/machines before hands.

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