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How to disable Service Now Premium connector login when playing the app?

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Posted on by Community Power Pla... Microsoft Employee

Hi Powerapps community ,

We have actually created a app where we have used some different custom connectors to get and post data from Service Now.

Note : We haven't used Service Now Premium connector as we don't have premium license for Powerapps.

The plan I currently have is "Power Apps for Office 365".

But whenever a new user who has access to this app tries to play the app , they get a screen to login to all the connectors including our custom connectors and Service Now premium connector. We have automated the login of our custom connectors but it is still asking for login to Premium Service Now connector. Please find the image below.

We want to bypass this step as it is a bad user experience and irritating for users to login every single time.

Note : If we click on "Dont Allow" , then the user is redirected to home page of powerapps. We have removed this connector from our app and it is still asking us to login.

Any help or suggestion is highly appreciated. Thank you!

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CFernandes 8,482 Most Valuable Professional on at

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@Anonymous

Do you have Power Automate(Microsoft Flow) associated with your Power Apps? If yes, can you please confirm that the Service Now action is not being used in your Flow?

You also need to check the Data connection in your Power Apps(screenshot below). If you see the Connector remove it and republish the APP.

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Community Power Pla... Microsoft Employee on at

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Hi @CFernandes , thank you for your reply.
We are not using Flows in our app.
I have checked the Data connection tab and there is no Service Now connector.
Is there anything else that needs to be done?

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CFernandes 8,482 Most Valuable Professional on at

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@Anonymous

Can you try to republish the APP.

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Community Power Pla... Microsoft Employee on at

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Hi , actually we found a way to remove the connection from one of the answers in the community. Thank you for your help.

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