I can't load the chatbot in Teams

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Posted on 14 Mar 2022 13:54:27 by pgago

Hi all,

I'm testing the Power Virtual Agents of Microsoft. I've created and published a new chatbot inside Teams with Power Virtual Agents.

But when I try to add the chat to Teams I obtain an 2009 error saying me that I can't use it.

Para usar este bot, publíquelo en Power Virtual Agents. Código de error: 2009. Id. de conversación: a:18TIxx1qNJPOX7zbDcNwEbNz6Dx7mqyT97F4nlziKSpcQ5Kd1bhi5td0ZHcrdty9NANDK8WWd5TugV-j5nV4La5eBEUaN39A_Tf7FWu9UU6PEr86T3XIOk9RtNyXuXH5Q. Hora (UTC): 14/03/2022 11:22:49.

Please, can you help me?

Regards

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Expiscornovus 32,205 Most Valuable Professional on 15 Mar 2022 at 12:24:49

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Re: I can't load the chatbot in Teams

Hi @pgago,

The error code suggests it is related to publishing.

https://docs.microsoft.com/en-us/power-virtual-agents/error-codes

First of all I would check if you didn't miss a step when publishing the virtual agent:

https://docs.microsoft.com/en-us/power-virtual-agents/teams/publication-add-bot-to-microsoft-teams-teams

If it still doesn't work I would try to republish it and reinstall in Teams, that might make a difference as well.