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Copilot Studio
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I can't load the chatbot in Teams

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Posted on by pgago

Hi all,

 

I'm testing the Power Virtual Agents of Microsoft. I've created and published a new chatbot inside Teams with Power Virtual Agents.

 

createdchatbot.jpg

 

But when I try to add the chat to Teams I obtain an 2009 error saying me that I can't use it.

 

Para usar este bot, publíquelo en Power Virtual Agents. Código de error: 2009. Id. de conversación: a:18TIxx1qNJPOX7zbDcNwEbNz6Dx7mqyT97F4nlziKSpcQ5Kd1bhi5td0ZHcrdty9NANDK8WWd5TugV-j5nV4La5eBEUaN39A_Tf7FWu9UU6PEr86T3XIOk9RtNyXuXH5Q. Hora (UTC): 14/03/2022 11:22:49.

 

errorusingchatbot.jpg

 

Please, can you help me?

Regards

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  • Expiscornovus Profile Picture
    Expiscornovus 33,970 Most Valuable Professional on at

    Hi @pgago,

     

    The error code suggests it is related to publishing.

    https://docs.microsoft.com/en-us/power-virtual-agents/error-codes

     

    First of all I would check if you didn't miss a step when publishing the virtual agent:

    https://docs.microsoft.com/en-us/power-virtual-agents/teams/publication-add-bot-to-microsoft-teams-teams

     

    If it still doesn't work I would try to republish it and reinstall in Teams, that might make a difference as well.

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