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Error: Unexpected !doctype is not valid JSON

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Posted on by 22

I have a variety of flows that connect to Cognito Forms. The trigger is always 'When a new entry is created'.

 

At the moment, the flows all still work but I cannot edit or update any of them.

 

In the Flow Checker I get the error: 

 
error 1.png

 

 

Inside the trigger I get the error:

error 2.png

 

 

When I'm inside the flow, it says the connection is broken. However, when I view the list of connections, it says they are all connected.

 

error 3.png

 

A large part of our operations rely on these flows so any help would be massively appreciated.

  • melsnercgains Profile Picture
    melsnercgains 6 on at
    Re: Error: Unexpected !doctype is not valid JSON

    I received a message back from Cognito on this error.  It is a known error and they are working on a fix.  This morning I tried again, both using Microsoft Edge and Google Chrome to see if I could screenshot the error in both browsers.  Chrome appears to be working well for this.  Edge is still providing the same errors.  I would suggest trying this in Chrome to see if that solves your issue.

  • naaatthh Profile Picture
    naaatthh 22 on at
    Re: Error: Unexpected !doctype is not valid JSON

    I also contacted Cognito Forms and they are also investigating the issue as it may be something on their end. If I hear anything more, I'll let you know 🙂

  • melsnercgains Profile Picture
    melsnercgains 6 on at
    Re: Error: Unexpected !doctype is not valid JSON

    Experiencing the same and this also is a large part of our operational workflows.

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