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Critical Failure - Infrastructure Authentication Error with Dataverse / Environment

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Posted on by AkaMarkAylwyn

Hi there

We've just started to experience a critical failure authenticating to Dataverse or retrieving our environment details. It was not apparent c. 2 - 4 hours ago and is just now presenting (from c. 6am Sydney, Australia time).

I cannot lodge a support ticket.

When going into the PowerApps admin centre the environment cannot be retrieved (cf screenshot). The support ticket wizard starts, cannot list my environments, and then won't continue to the point I can subbmit as it's unable to locate a license / support contract. I suspect this is linked to the underlying issue...

We first noticed this when trying to navigate to our Datraverse entities and recieved a strange error citing a thumbprint issue with authentication to internal MSFT infrastructure (cf screenshot).

We're also getting a unexpected JSON error returned by the PowerApps dataverse tables page (cf screenshot).

We have tried to log out and log back in, in an attempt to reset authentication and clear any client-side cahed auth data / cookies etc.

Can someone from MSFT please urgently get in touch - we're currently working to an extremely tight deadline and this issue has halted all our development effort and presents a critical issue.

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Microsoft Dataverse with Power Apps

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ChrisPiasecki 6,428 Most Valuable Professional on at

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Hi @AkaMarkAylwyn,

There seems to be a widespread issue with Azure Active Directory impacting authentication, and as a result lots of services seem to be impacted (I'm having issues with Power Platform and Teams personally).

Status page below:

Https://status.azure.com

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hahamaximus 2 on at

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I'm experiencing the same thing. Thought it was something my business did with certificate stores, but seems like it's on the Microsoft end.

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AkaMarkAylwyn 20 on at

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Thanks for the reply @ChrisPiasecki - I was trying to find the status page but didn't think to check Azure.

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Riann 143 on at

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Edited: I should have refreshed again before replying. Same info. 🙂

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Fubar 8,514 Super User 2026 Season 1 on at

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There is a Service Health Incident (if/when you can get in to be able to view it)

Users may be unable to access multiple Microsoft 365 services MO244568, Microsoft 365 suite, Last updated: March 16, 2021 8:19 AM Estimated start time: March 16, 2021 5:34 AM Status Restoring service User impact Users may be unable to access multiple Microsoft 365, Azure, and Dynamics 365 services. Are you experiencing this issue? Is this post helpful? Latest message View history Title: Users may be unable to access multiple Microsoft 365 services User Impact: Users may be unable to access multiple Microsoft 365 services. More info: Any service that leverages Azure Active Directory (AAD) may be affected. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer. Admins may also be unable to access the Service Health Dashboard. Current status: We've identified the underlying cause of the problem and deployed an update to resolve the issue. The update has finished its deployment to all impacted regions. Microsoft 365 services continue the process of recovery and are showing decreasing error rates in telemetry. We’ll continue to monitor service health as availability is restored. Scope of impact: This issue could affect any user. Next update by: Tuesday, March 16, 2021, 9:00 AM (3/15/2021, 11:00 PM UTC)

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