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Get Text to show up correctly in an Email

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Posted on by ShaneMeisnerTH

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I have a flow that captures a response from Copilot Studio Agent and sends that to the user if they want a copy.

Everything in the Flow works and in the Flow the response is formatted correctly:

But the Email "Crunches" all the words together as seen below:

Looking for help on how to keep the formatting when it is sent in an Email.
Thanks!!

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Building flows

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lbendlin 8,474 Super User 2025 Season 2 on at

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Have you considered using HTML tables ? Or you could use the standard HTML numbered lists feature.

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Pstork1 68,697 Most Valuable Professional on at

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The email uses HTML encoding and doesn't respect Carriage Returns and Line Breaks. You need to replace those with <br> (HTML Break) codes to get line returns.

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ShaneMeisnerTH 195 on at

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@Pstork1 & lbendlin

So, here is the Flow that gets triggered from Copilot Studio Agent( I added a Compose just to check what the text looked like) :

Here is the Flow Run:

Compose looks exactly as the Response.

and the Email history shows it is formatted correctly, and not all responses will come back as a list as this a Copilot Agent searching knowledge on how to use the Power Platform.
here is this particular Flow Run:

So I need to figure out how to take the Compose and make it so when the Email arrives it looks like above, rather than this:

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