Can´t access PVA Webapp or create bot via Teams App

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Posted on by MatthisWil

Hi,

I want to test PVA for a Q&A bot. But I can´t access the website to create a bot.

I´m a Admin in our test tenant and can see the environments in the Power Admincenter (Umgebungen | Power Platform Admin Center (microsoft.com)).

How ever, when i try to access the web app or create a new bot through the teams app, i get the following error:

Is there anything special i need to configure to be able to create a bot?

I´ve got a M365 E5 Developer Licencse, which should include PVA as far as i know.

Greetings

Matthis

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HenryJammes on at

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Re: Can´t access PVA Webapp or create bot via Teams App

Hi @MatthisWil,

I don't believe PVA is available for environments located in the Germany region.
The list of supported regions is available here: Regional settings and data locations (contains video) - Power Virtual Agents | Microsoft Learn

While PVA uses storage, a chatbot can be deployed to any environment where the service is available. When you don't have enough Dataverse capacity, what gets blocked is environment creation and operations (backup, copy, restore...): What's new for storage administration in Microsoft Power Platform - Power Platform | Microsoft Learn

Select Microsoft 365 subscriptions cover the usage of PVA, but they need to be created from the Power Virtual Agents app in Microsoft Teams (https://aka.ma/PVAforTeams), and it's deployed to a Dataverse for Teams environment (not consuming Dataverse capacity against the tenant, but coming with some limitations).
You can learn more about the differences with the 'full' version of PVA here: Get access to Power Virtual Agents - Power Virtual Agents | Microsoft Learn

Henry
MatthisWil 3 on at

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Re: Can´t access PVA Webapp or create bot via Teams App

Hi @HenryJammes ,

thanks for your help!
The power platform environments are located in germany.
I´ve found that we don´t have any database storage available within the tenant (Power Platform Admin Center -> Ressources -> Capacity).
Since the PVAs need database storage (1gb min.) I guess that is the problem?
So the M365 E5 Developer license includes the license to create bots, but our tenant needs to add some database storage?

I´ll try signing up for the developer plan / PVA trial.
HenryJammes on at

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Re: Can´t access PVA Webapp or create bot via Teams App

Hi @MatthisWil,

Select Microsoft 365 subscriptions include PVA when used through the PVA app in Microsoft Teams (i.e. this app: https://aka.ms/PVAForTeams).

More information:
Power Virtual Agents subscription VS Power Virtual Agents for Microsoft Teams plan
Overview of Power Virtual Agents in Microsoft Teams

On the error message you're seeing, this could be an environment region issue.
What region and what type of environment have you selected when creating a new environment in Create and manage environments in the Power Platform admin center?
If you're lacking licenses or capacity, you can also test the capabilities with a free Power Apps developer plan + PVA trial: Signing up for a developer plan for Power Virtual Agents.

Henry