To/Cc condition in received emails not triggering

(0) Share

Report

Posted on by Community Power Pla...

Hi,

I created a Flow as follows:

When new email arrives in a shared mailbox >

Condition 1: If 'To' does not contain firstname (my email address is firstname.lastname@domain.com, but I am just mentioning firstname in the field)

Condition 2: If 'Cc' does not contain firstname

Action: Email notification...

(I know I can use and/or to combine the 2 conditions) but I am just keeping things simple till I get it working perfectly)

Irrespective of whether I am marked (To/Cc), I get the email notification (action), the flow is always ignoring Condition 1 and 2.

Please advise.

Regards,

Neerav

Categories:

Using flows

I have the same question (0)

All responses (7)

Answers (0)

Dev_Nikhil 225 on at

Like (0)

Report

Hi @Anonymous

You can try one simple thing put the whole Email Address rather than only first name, Because the Condition in Flow is the Case sensitive so may be it is raising the Problem to you.

I have tried to filter with firstname.lastname@domain.com (full email id) for just POC and it will run perfectly for me and i am sure it will run perfectly for you also.

Thanks
Dev_Nikhil

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Thanks @Dev_Nikhil, I have updated the flow and will reply after a couple of days of observation.

This is not related to case sensitivity if it requires full email address (because 'firstname' is contained in 'firstname.lastname@domain.com'.)

Further, I hope this is not case sensitive, because people might send a mail to 'Firstname.Lastname@domain.com', Firstname.lastname... etc.

Regards,

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Hi @Dev_Nikhil even mentioning the full email does not work. I am still getting email notifications irrespective of whether I am in to/cc in mails sent to shared mailbox or not.

Was this reply helpful? Yes No
Dev_Nikhil 225 on at

Like (0)

Report

Hi @Anonymous

I am Sending you the Screenshots of the Flow which i had tried earlier
Scenario : i am Moving a mail to the folder if Condition is trueThis Works fine for me even still its Successfully running in my Tenant
refer this and if still there is problem feel free to ask

Thanks

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Can you see if any of your Flows works on To/Cc? That is where I'm having an issue right now.

I haven't tried From yet and don't really require it.

Was this reply helpful? Yes No
v-xida-msft on at

Like (0)

Report

Hi @Anonymous,

Could you please share a screenshot of your flow's configuration?

Where are you marked (To/Cc)?

I have made a test on my side and don't have the issue that you mentioned. My flow's configuration as below:

The flow works successfully as below:

Note: When you use the "When a new email arrives in a shared mailbox" as the trigger of your flow, the CC dynamic content return the email address that you filled within Mailbox Address field of the trigger.

Best regards,

Kris

Was this reply helpful? Yes No
Community Power Pla... on at

Like (0)

Report

Has the functionality of sharing screenshots been removed, I can't find it?

Hi @v-xida-msft, can you share your email address so I can mail you the screenshot.

Was this reply helpful? Yes No