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Power Platform Community / Forums / Power Automate / Error saving power aut...
Power Automate
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Error saving power automate flow

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Posted on by 10

While saving flow using PAD I get error saying 

An error occurred while communicating with the Microsoft cloud services. Try again and if the issue persists contact your administrator.

1)I ended all Outlook connections

2) I set CertificateRevocationCheck to 0 HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Power Automate Desktop\Global

 

Why can't Microsoft be clear about whats failing?

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  • Nived_Nambiar Profile Picture
    18,129 Super User 2025 Season 2 on at

    Hi @PareshV 

     

    see whether re-adding outlook 365 actions make it enabled to save again ?

    Thanks & Regards,

    Nived N 🚀

    LinkedIn: Nived N's LinkedIn
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    🔍 Found my answer helpful? Please consider marking it as the solution!
    Your appreciation keeps me motivated. Thank you! 🙌

     

  • PareshV Profile Picture
    10 on at

    Hi Nived

    I did not understand I have not made any changes to flow still it gives connection error.

    It has something to do with connectivity because it does not allow me save even if there are no changes in the flow.

  • PareshV Profile Picture
    10 on at

    If you see link https://powerusers.microsoft.com/t5/Power-Automate-Desktop/Cannot-save-flow/m-p/1254702

    There are others having this issue and getting very nubies replies like check internet connection etc.

    I have a paid premium account in GCC and not able to save. when I try to use portal to log ticket it says only org admins can add tickets. Please help there is my image in other reply. This has to be a very common issue.

  • Nived_Nambiar Profile Picture
    18,129 Super User 2025 Season 2 on at

    Not sure around the exact issue- but if you haven't made any changes to the flow- just close it and open again and see saving again helps ?

     

    @Deenuji  any thoughts on this ?

     

    Thanks & Regards,

    Nived N 🚀

    LinkedIn: Nived N's LinkedIn
    YouTube: Nived N's YouTube Channel
    Blog: Nived Nambiar's Blogs

    🔍 Found my answer helpful? Please consider marking it as the solution!
    Your appreciation keeps me motivated. Thank you! 🙌

     

  • Deenuji_Loganathan_ Profile Picture
    6,250 Super User 2025 Season 2 on at

    @PareshV 

     

    Please refer to the provided link and update your PAD to one of the specified versions to see if it resolves your issue.

     

    Cloud Connectors in Power Automate for desktop - Power Automate | Microsoft Learn

     


    Thanks,
    Deenuji Loganathan 👩‍💻
    Automation Evangelist 🤖
    Follow me on LinkedIn 👥

    -------------------------------------------------------------------------------------------------------------
    If I've helped solve your query, kindly mark my response as the solution ✔ and give it a thumbs up!👍 Your feedback supports future seekers 🚀

  • PareshV Profile Picture
    10 on at

    Thanks Deenuji,

    My PAD is already on the latest version.

    When I go to the PAD logs I find error as below. Its all greek to me.

    {"robinSchemaVersion":"ROBIN_20211012","createdPadVersion":"2.45.393.24179"},"isExampleWorkFlow":false,"isCopilotWorkflow":false,"isProcessInsights":false,"padFlowStatistics":{"actionEnabledAIRecorderCount":0,"copilotActionsEnabledCount":0},"parentCorrelationId":"fde4ff6a-0ac8-4832-9fc5-a291a78cc13b","repositoryStatistics":{"controlCount":17,"controlRepositoryStatistics":{"externalRepositoryByPluginCategoryCount":{},"externalRepositoryCount":0},"imageCount":0,"screenCount":12},"scriptType":"Robin","servicePlanInfo":{"hasTrialExpiredRpaServicePlan":false,"servicePlanStatus":"Active","servicePlanType":"Paid"}},"padExceptionFullInfo":[{"exceptionMessage":"","fullExceptionTypeName":"System.Net.Http.HttpRequestException","hResult":"0x80131500"},{"exceptionMessage":"","fullExceptionTypeName":"System.Net.WebException","hResult":"0x80131509"}],"padInfo":{"installationInfo":{"installationType":"Msi"},"verboseLoggingInfo":{"isEnabled":false}}},"eventDataSchemaVersion":"1.0","eventTimestamp":"2024-07-09T00:52:54.5998394Z","eventType":"NotSpecified","exception":"System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly.\r\n at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)\r\n at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)\r\n --- End of inner exception stack trace ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Flow.RPA.Desktop.Common.Services.HttpClients.Handlers.TimeoutHandler.<SendAsync>d__4.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Flow.RPA.Desktop.Shared.Clients.DataClients.Cds.Http.CdsHttpClientWrapper.<ExecuteBatchRequestAsync>d__13.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Flow.RPA.Desktop.Shared.Clients.DataClients.Cds.Http.CdsHttpClient.<UpdateWorkflowSchemaV2Async>d__110.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at Microsoft.Flow.RPA.Desktop.Shared.Clients.Services.MultiExecutionService.<TryExecuteMultipleTimesAsync>d__6`1.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at

     

     

  • PareshV Profile Picture
    10 on at

    why can't microsoft give very easy log could not reach server xyz on port a and it would have made network team job so easy

  • Deenuji_Loganathan_ Profile Picture
    6,250 Super User 2025 Season 2 on at

    @PareshV 

     

    I suspect that your organization's proxy may be blocking incoming and outgoing requests to Power Automate cloud services, which could be why you are receiving the "The underlying connection was closed" error. ''

     

    Please submit a ticket to Microsoft for assistance on this issue.

     


    Thanks,
    Deenuji Loganathan 👩‍💻
    Automation Evangelist 🤖
    Follow me on LinkedIn 👥

    -------------------------------------------------------------------------------------------------------------
    If I've helped solve your query, kindly mark my response as the solution ✔ and give it a thumbs up!👍 Your feedback supports future seekers 🚀

  • PareshV Profile Picture
    10 on at

    Thanks Deenuji,

    I have already contacted network team with all urls in gcc cloud. We already use blacklisting and they are all particularly opened up. I am at loss. 

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