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Power Platform Community / Forums / Power Automate / Would love to understa...
Power Automate
Unanswered

Would love to understand why I'm receiving Bad Gateway for 1 user

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Posted on by 6
We use a work request form for anyone to submit work to a separate team. Out of everyone using this form, only 1 person has reported this issue.  I've removed the users email for privacy reasons. 
 
Below are the 'Raw Inputs' 

  
"host": {
        "connectionReferenceName""shared_planner_1",
        "operationId""CreateTask_V3"
    },
    "parameters": {
        "body/groupId""1e060d2b-da79-4570-a7a7-10ac6e81ae00",
        "body/planId""sc2VM14ZRU6T_bHaCHmQRZYAG_Xi",
        "body/title""update appeal code ",
        "body/bucketId""e24nCj3fP0OvrDb6vcboBpYAJDjb",
        "body/startDateTime""1/18/2022 11:39:31 PM",
        "body/dueDateTime""2022-01-21",
        "body/assignments""Users Email (I've removed this for privacy)",
        "body/appliedCategories/category1"true
    }
}
 
Below are the 'Raw outputs' 
{
    "statusCode"502,
    "headers": {
        "Transfer-Encoding""chunked",
        "Retry-After""12",
        "Vary""Accept-Encoding",
        "Strict-Transport-Security""max-age=31536000",
        "request-id""2953b031-28dd-4420-8d49-68c52b864bbb",
        "client-request-id""2953b031-28dd-4420-8d49-68c52b864bbb",
        "x-ms-ags-diagnostic""{\"ServerInfo\":{\"DataCenter\":\"France Central\",\"Slice\":\"E\",\"Ring\":\"5\",\"ScaleUnit\":\"001\",\"RoleInstance\":\"PA2PEPF000010A5\"}}",
        "Timing-Allow-Origin""*",
        "x-ms-apihub-cached-response""true",
        "Cache-Control""no-cache",
        "Date""Tue, 18 Jan 2022 23:49:40 GMT",
        "Content-Type""application/json",
        "Content-Length""590"
    },
    "body": {
        "error": {
            "code"502,
            "source""flow-apim-europe-001-francecentral-01.azure-apim.net",
            "clientRequestId""b0866bf7-e176-41b1-9589-709a1a15e35b",
            "message""BadGateway",
            "innerError": {
                "error": {
                    "code""",
                    "message""Planner cannot process this request right now, please try again later.",
                    "innerError": {
                        "date""2022-01-18T23:49:40",
                        "request-id""2953b031-28dd-4420-8d49-68c52b864bbb",
                        "client-request-id""2953b031-28dd-4420-8d49-68c52b864bbb"
                    }
                }
            }
        }
    }
}
 
 
Nick. 
Categories:
I have the same question (0)
  • v-bofeng-msft Profile Picture
    Microsoft Employee on at

    Hi @Nickk84 :

    I've made a test but not encountered the problem you mentioned.

    vbofengmsft_0-1642987348725.png

    I suggest you first check if the date you entered is in ISO8601 format.

    vbofengmsft_2-1642987484010.png

     

    vbofengmsft_1-1642987367702.png

    I think this link will help you a lot:
    ISO 8601 

    If the problem still exist ,I suggest you create a support ticket for professional assistance. 

    Get Help + Support - Power Platform | Microsoft Docs 

    Best Regards,

    Bof

     

  • Nickk84 Profile Picture
    6 on at

    Many thanks, 

     

    As I stated. It is simply only 1 person that has managed to encounter this error and I'm trying to articulate why this person specifically failed the automation. 

     

    Each subsequent entry has been fine. 

     

    Nick. 

  • v-bofeng-msft Profile Picture
    Microsoft Employee on at

    Hi @Nickk84 :

    Could you please check if this person is a user or guest in your tenant?

    If this user is not in your tenant, you may consider adding him as a guest. If the issue is still not resolved, I suggest you consider creating a support ticket.

    Best Regards,

    Bof

  • GJones Profile Picture
    16 on at

    Hi @Nickk84 ,

     

    Does the person have a special character in their name like O'Toole?

  • Nickk84 Profile Picture
    6 on at

    I think you might be onto something here! It is a name very similar. 

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