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I am trying to start customizing the Org Browser app. It gives me the message that it is setting up and will take about a minute. However, the process never completes.
Hi rrhutch,
Which browser are you using?
I am using Edge to customize the Org Browser app. After clicking the Customize button, I choose to Create a new copy. Then I will be navigated to the screenshot you provided, wait for several seconds, I will be asked to allow to use Office 365 users connection. I can run the app properly.
Could you please try again with this issue? You could also try to clear cache and login again, and also open the browser in InPrivate mode.
Best regards, Mabel Mao
Thanks. Unfortunately, none of those steps turned out with a different result.
What's your current situation? Are you still not able to use the Org Browser app?
When setting up the app, please leave the browser open. So please make sure you do nothing but wait for a second until it is navigated to the loading screen.
I test this issue again on my side using IE(InPrivate mode), the app is created succefully.
Best regards,
Mabel Mao
It did not. It would work for others in our organization. I would leave it open for a very long time. At this point I have moved on. Thanks for checking.
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