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Send Email with "to" as a Dynamics 365 user

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Posted on by Florian S.

Hi guys,

I am a little stuck with a problem, and I have not found a solution for this upon the Internet. The thing is pretty simple: I want to send an e-mail via Flow to a Dynamics 365 user. The receiving user is the same user that also owns a specific record (i.e. owner) I have obtained in an earlier step of my flow.

What does not work, is taht the owner of the record receives the e-mail by using dynamic content.

This is the current flow, it works fine except the Email step:

I got the actual syntax from a tutorial website, but unfortunately, it won't work.

I tried these dynamic content, but none of them do work :

Owning User (Value)
Owner (Value)

So, any ideas where I got it mixed up?

Regards

Florian

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Pstork1 67,060 Most Valuable Professional on at

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Re: Send Email with "to" as a Dynamics 365 user

Glad you found a solution.
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Florian S. 13 on at

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Re: Send Email with "to" as a Dynamics 365 user

Hi Pstork1,

you were right, both expressions are only returning the ID of the owning user, but no email:

Thanks to your hints, I simply went the traditional way: I added the action "get record", and linked the corresponding user-record using Owner(Value). Tadaa, worked!
Pstork1 67,060 Most Valuable Professional on at

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Re: Send Email with "to" as a Dynamics 365 user

I would add a compose statement just prior to sending the email to troubleshoot and add the Owner formulas to that compose. Then try a run and see what those formulas are actually retrieving. I suspect the issue is that they are retrieving a user object and you need an email. In that case I suspect you need something added to the formula to get the email property of the user object who is the owner. But the first step is to see exactly what Owner is returning.