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Email To Case

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Hi Everyone,

I'm new to D365 and Flow but I understand the basic,,, However, I'm stuck on a problem...

I want a process in place that when I send an email to a specific Email address, that it generates a case in it's appropriated Queue.

I went to Flow and created a trigger of "when a new email arrives" to perform "Dynamic" Create a new record.

Dynamic Flow.png

I've entered very basic stuff like " Case Title " and once I run the test, it tells me I need to specify a parent ticket so I did specify an account of my name and now it says "Bad Syntax error".

I'm sort of stuck there...

1st : I can't get it to work

2nd : I do not see any Queue listed in the Dynamic Action sub menu...

Can anyone help me ?

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yashag2255 24,769 Super User 2024 Season 1 on at

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Hey @Anonymous

The way the case entity works is, you need to assign a customer as a parent to that record to the case entity. And since the customer is basically a contact / account and will be lookups for this one, you need to get the GUID for that particular account or contact. For example, you can see the flow below:

Here, I am first creating a contact record and providing that as a customer to the case.

Hope this Helps!

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Community Power Pla... on at

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Fast, Quick and amazing screenshot post. That was easy 😉

Thanks Alot.

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