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Power Automate
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Adding an item to a queue in Dynamics CRM

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Posted on by michowl Microsoft Employee

I'm trying to create a flow to automatically add a new support cases to a queue in Dynamics CRM. I'm able to create QueueItem from the new Case, and I can look up the Queue by name, but I don't see a field on either record relating to the other (no QueueID field on the QueueItem, no QueueItems field on the Queue). How can I perform this task with flow?

Categories:
Building flows
I have the same question (0)
  • kkurni Profile Picture
    kkurni Microsoft Employee on at

    We may not supported that field yet on CRM connector.

     

    But you can posted your idea / need into https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

     

    cc @Sunay / @merwan

  • Community Power Platform Member Profile Picture
    Community Power Pla... Microsoft Employee on at

    I came accross this thread and I think you could find your answer here.

     

    @kkurni @michowl 

    https://powerusers.microsoft.com/t5/Building-Flows/How-to-Route-Cases-to-Queues-using-Flow-and-not-CRM-Workflow/m-p/344420#M37795

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