Read Receipts for delivered and Read emails

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Posted on by VK-25071541-0

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Dear Community,

I have a simple flow that sends email to users. However, the ask is to be able to track emails delivered and Read. Is there any possibility to have Read receipts in Power automate?

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Building flows

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VictorIvanidze 13,073 on at

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Yes, use a GRAPH request to send a mail: https://learn.microsoft.com/en-us/graph/api/user-sendmail?view=graph-rest-1.0&tabs=http

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VK-25071541-0 116 on at

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Thanks @VictorIvanidze. Is there any example for this. I don't see read receipts in this article.

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VictorIvanidze 13,073 on at

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See https://learn.microsoft.com/en-us/answers/questions/685914/how-to-request-read-receipt-for-a-email-sent-using

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VictorIvanidze 13,073 on at

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Did you solve the problem?

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VictorIvanidze 13,073 on at

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Use this:

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VK-25071541-0 116 on at

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Hi @VictorIvanidze, asking user for read receipt is fine. However, I wanted to have track of read receipts in a SharePoint list. The scenario is as soon as email is sent to recipient, I want to keep a track whether email was delivered and further read.

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VictorIvanidze 13,073 on at

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Hi @VK-25071541-0, it's a quite trivial task. A read receipt is an email (and a delivery receipt too). Filter all ingoing email, select receipts and handle them.

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VK-25071541-0 116 on at

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Hi, I am using below to send an email with attachments. However in case of Enhanced Rich text field or sending attachments. I get an error. Unable to read JSON request payload. Please ensure Content-Type header is set and payload is of valid JSON

{ "message": { "IsReadReceiptRequested": "true", "IsDeliveryReceiptRequested": "true", "subject": "@{items('Apply_to_each')?['Subject']}", "body": { "contentType": "Text", "content": "@{items('Apply_to_each')?['NewBody']}" }, "toRecipients": [ { "emailAddress": {"address": "@{items('Apply_to_each')?['EmailTo']}" } } ], "attachments": [ { "@odata.type": "#microsoft.graph.fileAttachment", "name": "@{outputs('Get_file_metadata')?['body/Name']}", "contentType": "application/json", "contentBytes": "@{body('Get_file_content')}" } ] }, "save To SentItems": "true", }

Is there a way to escape the double quotes dynamically?

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VictorIvanidze 13,073 on at

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Just remove a comma here:

"save To SentItems": "true",

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David_MA 12,966 Super User 2025 Season 2 on at

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You will need to make a call to the Graph API to retrieve the e-mail by its ID and then check if the isRead value is true. Here is some information on this Get message - Microsoft Graph v1.0 | Microsoft Learn and Update message - Microsoft Graph v1.0 | Microsoft Learn

You need to understand that there is no guarantee this is accurate. Any time someone requests a read receipt from me, I deny it especially if it is from someone outside the company. The field relies on the recipient to send the read receipt. Sending the read receipt just validates to spammers that they have a legitimate e-mail address.

With regard to the message being delivered, you can assume it has if you don't get a bounce reply, or a Non-Delivery Report (NDR). However, if a domain sends too many e-mails that bounce, the organization may blacklist you and you will not get the NDR.

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