Unanswered

Using Approval action with an existing email

(0) Share

Report

Posted on by CU01081947-0

716

Hello Power Automate Community,

I hope you can help please.

The business process I are trying to solve is:

When an email with an attachment is received into a mailbox.
Person 1 looks at that email and then forwards it to person 2.
Person 2 then looks at the forwarded email and attachment, clicks reply and writes either ‘approve’ or ‘decline’.
Person 1 then receives the reply and takes an action if approved or rejected.

I want to use Power Automate to automate this process.

I have set up a Flow that can do the above, but I’m unable to use the “Approval” action within the process.

How I want the Flow to work is:

An email with an attachment is received into a mailbox.
This triggers an “Approval” action and sends an approval email to Person 2.
Person 2 receives the “Approval” action email, but can also see the original email and attachment that triggered the Flow

BUT, I can’t find out how to “attach/forward” the original email and the email’s attachment to the “Approval” action email?

How do I do that please? Any ideas would be greatly appreciated.

Thanks very much,

Garry

Categories:

Building flows

I have the same question (0)

All responses (2)

Answers (1)

Verified answer

ChristianAbata 8,951 Most Valuable Professional on at

Like (0)

Report

hi @GarryPope you can use CustomResponses in approval. So when the user 1 sends the custom answer that could be 'Enviar Mensaje a persona 2' then a new approval is sended to the person 2 with the same attachment.
Look

Was this reply helpful? Yes No
CU01081947-0 716 on at

Like (1)

Report

Hello @ChristianAbata

Thanks so much for the reply. I can't believe I didn't see that! I was trying to make it far more complicated that it was. I really appreciate your help on this.

One thing I noticed was when I added the "body" of the "trigger" email into the "Approval" email, it pulled across all the html tags when the email came through to approve, so the description was a mess. I got around this by adding the action called "Html to text" before the "Approval" action, and used this in the "Approval" "Details" field. This strips away all the junk in the email and just leaves me with the text, so it's working perfectly.

Once again, thanks so much for your help.

Garry

Was this reply helpful? Yes No