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Power Automate - Using Connectors
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Get email from shared mailbox not working

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Posted on by 203

Hi

I just created a flow to pick up a document when an email arrives in the inbox of a shared mailbox but when it runs (or when I test it manually), it doesn't work - the flow is not triggered.

If I changed the mailbox to check to mine, it works fine.  Also, I can see the email in the shared mailbox.

 

Any ideas?

 

Screen Shot 2021-03-22 at 12.50.14.pngScreen Shot 2021-03-22 at 12.51.04.png

 

The only thing I can see is that I can't add the shared mailbox as a connection....

  • Ana Almeida Profile Picture
    Ana Almeida on at
    Re: Get email from shared mailbox not working

    Hello @StephCORKING , 

     

    The trigger is: When a new email arrives in a shared mailbox (V2)

     

    Best regards,

    Ana Almeida | Power Platform Support Engineer

  • StephCORKING Profile Picture
    StephCORKING 203 on at
    Re: Get email from shared mailbox not working

    Hi @Mira_Ghaly 

     

    Thank you so much!   I didn't realise there was a different trigger for shared mailboxes

     

    Steph

  • Verified answer
    Mira Ghaly Profile Picture
    Mira Ghaly 11,409 on at
    Re: Get email from shared mailbox not working

    @StephCORKING

    There is a trigger when an email arrives to a shared mailbox, I think you need to use this one.

     

  • StephCORKING Profile Picture
    StephCORKING 203 on at
    Re: Get email from shared mailbox not working

    HI @Mira_Ghaly 

    I used a template to create it.  I would imagine that the trigger is when an email arrives in the inbox no?

  • Mira Ghaly Profile Picture
    Mira Ghaly 11,409 on at
    Re: Get email from shared mailbox not working

    @StephCORKING 

    which trigger are you using?

     

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