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Issue with Uploading Text Files to Knowledge Base in Copilot Studio ("Unknown" Status)

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Posted on 2 Feb 2025 11:28:40 by KH-02021107-0

Hello everyone, I'm setting up an agent for my website in Copilot Studio and encountered an issue with the knowledge base. Basically, I can't upload text files (the extensions are correct), but the status shows "Unknown" every time. I tried other sources like a website, SharePoint, and DataVerse—everything shows "Ready," but I specifically need to add text files.

I'm attaching a screenshot of my Copilot Studio subscription plan as well as the file status.

Could you please advise on what to do in this case? Maybe something needs to be enabled?

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РМ-03020829-0 2 on 03 Feb 2025 at 08:32:10

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Issue with Uploading Text Files to Knowledge Base in Copilot Studio ("Unknown" Status)

Hi, I use English in texts. The thing is, I uploaded the data through my second work email (a completely different one), and everyone had the status "ready."
Artur Stepniak 1,521 Super User 2025 Season 1 on 03 Feb 2025 at 07:56:16

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Issue with Uploading Text Files to Knowledge Base in Copilot Studio ("Unknown" Status)

Hello,

what's the language used in the text file provided? Is it written in latin chars?

Best regards,

Artur Stepniak

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