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Change icon problems

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Posted on by IgnacioV

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Yesterday I changed the icon but it only impacted the mobile version of the bot, in the teams desktop version it has not been modified yet. Does anyone know any solution?

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Building Copilot Studio chatbots in Microsoft Teams

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CU22081450-0 Most Valuable Professional on at

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Hi @IgnacioV ,

Did you publish your bot? (Bot >> Publish left menu)

Did you try to restart your Teams Desktop app?

My suggestion:

- Open the MS Teams app

- Sign out

- Quit

- Sign in

- Open the bot

If it is not working yet, send the "start over" message and repeat the process above.

IF it is not working, raise a ticket from the MS team: http://powervirtualagents.microsoft.com/en-us/support/

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IgnacioV 131 on at

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Thanks for the answer, I tried everything you named and it didn't work, after 48 hours I could see the icon update, however my colleagues still couldn't see the icon updates. I am going to start a case with the support, thank you very much

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radup on at

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How was this solved?

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