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Yesterday I changed the icon but it only impacted the mobile version of the bot, in the teams desktop version it has not been modified yet. Does anyone know any solution?
Hi @IgnacioV ,
Did you publish your bot? (Bot >> Publish left menu)
Did you try to restart your Teams Desktop app?
My suggestion:
- Open the MS Teams app
- Sign out
- Quit
- Sign in
- Open the bot
If it is not working yet, send the "start over" message and repeat the process above.
IF it is not working, raise a ticket from the MS team: http://powervirtualagents.microsoft.com/en-us/support/
Thanks for the answer, I tried everything you named and it didn't work, after 48 hours I could see the icon update, however my colleagues still couldn't see the icon updates. I am going to start a case with the support, thank you very much
How was this solved?
Under review
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