Skip to main content


Building Copilot Studio Chatbots in Microsoft T...

Change icon problems

Posted on by 131

Yesterday I changed the icon but it only impacted the mobile version of the bot, in the teams desktop version it has not been modified yet. Does anyone know any solution?

  • radup Profile Picture
    radup on at
    Re: Change icon problems

    How was this solved?

  • IgnacioV Profile Picture
    IgnacioV 131 on at
    Re: Change icon problems

    Thanks for the answer, I tried everything you named and it didn't work, after 48 hours I could see the icon update, however my colleagues still couldn't see the icon updates. I am going to start a case with the support, thank you very much

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Change icon problems

    Hi @IgnacioV ,


    Did you publish your bot? (Bot >> Publish left menu)

    Did you try to restart your Teams Desktop app?

    My suggestion:

    - Open the MS Teams app

    - Sign out

    - Quit 

    - Sign in 

    - Open the bot 

    If it is not working yet, send the "start over" message and repeat the process above.

    IF it is not working, raise a ticket from the MS team: 

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…


WarrenBelz Profile Picture

WarrenBelz 137,998

RandyHayes Profile Picture

RandyHayes 76,308

Pstork1 Profile Picture

Pstork1 63,059


Featured topics