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Change icon problems

Posted on by 131

Yesterday I changed the icon but it only impacted the mobile version of the bot, in the teams desktop version it has not been modified yet. Does anyone know any solution?

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  • radup Profile Picture
    radup on at
    Re: Change icon problems

    How was this solved?

  • IgnacioV Profile Picture
    IgnacioV 131 on at
    Re: Change icon problems

    Thanks for the answer, I tried everything you named and it didn't work, after 48 hours I could see the icon update, however my colleagues still couldn't see the icon updates. I am going to start a case with the support, thank you very much

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Change icon problems

    Hi @IgnacioV ,

     

    Did you publish your bot? (Bot >> Publish left menu)

    Did you try to restart your Teams Desktop app?

    My suggestion:

    - Open the MS Teams app

    - Sign out

    - Quit 

    - Sign in 

    - Open the bot 

    If it is not working yet, send the "start over" message and repeat the process above.

    IF it is not working, raise a ticket from the MS team: http://powervirtualagents.microsoft.com/en-us/support/ 

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