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Power Platform Community / Forums / Power Automate / Reply to email (v3) er...
Power Automate
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Reply to email (v3) error with shared mailbox

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Posted on by 2

I am trying to write a flow to do the following:

  1. detect when an email arrives in a mailbox - this works

next have 2 parallel steps


2a. forward the email to an external mailbox - this works


at the same time


2b. Reply to the original email from a shared mailbox using "Reply to email (V3)" - this fails


At step 2b I am retrieving the Message Id from step 1

I am then using "Original Mailbox Address" to insert the shared mailbox address I want to send the reply from.


This is failing.


The error provides a link to https://docs.microsoft.com/en-us/connectors/office365/#shared-mailbox-support but I cannot identify why it is not working.

It complains about "ErrorInvalidMailboxItemId" but this is being retrieved.


The Connection mailbox has both 'Read and Manage" and 'Send as' permissions to the shared mailbox.

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I have the same question (0)
  • ronaldwalcott Profile Picture
    3,847 Super User 2025 Season 2 on at
    Are permissions configured for you to send emails on behalf of the shared mailbox?
  • PS-16040626-0 Profile Picture
    2 on at
    Yes the Connection mailbox has both 'Read and Manage" and 'Send as' permissions to the shared mailbox.

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