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Delayed load for PowerApps customized SharePoint forms in PowerApps SharePoint webpart

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Posted on by Community Power Pla... Microsoft Employee

There's a delayed load of a minute for customized SharePoint forms in the PowerApps SharePoint webpart.

The customized form displays with a black screen initially for about a minute and then renders. This is happening for two different apps on two different SharePoint sites.

This problem starting happening on 4/30. So there's definitely a performance problem happening with the PowerApps server, service, or infrastructure.

See my earlier 4/30 post on related problem: Apps no longer display using the PowerApps SharePoint web part with app ID:

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Building Power Apps

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cherie Microsoft Employee on at

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Apologies for this. Would you be able to share a screenshot of what you are seeing and also share the session id?

To get the session id, please do Alt + right click on the PowerApp.

Thanks

Cherie

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Community Power Pla... Microsoft Employee on at

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@cherie,

Here are the two Session IDs:
88f27f47-f7b5-48e5-b219-b5ba0cab9306
933a0604-c7d4-4c7b-837f-519a8b163ac5

and this is what I initially get:

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v-yutliu-msft Microsoft Employee on at

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Hi @Anonymous ,
Please try the ways in the link that you've listed.
What's more, you could try to recreate the custom form.
Here's a doc for your reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/customize-list-form
The information in details is in this paragraph：Delete the custom form

Best regards,
Community Support Team _ Phoebe Liu

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Community Power Pla... Microsoft Employee on at

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Hi @cherie,
Any updates?

The loading speed has improved a bit with no interference from me so this definitely seems to be a PowerApps infrastructure intermittent performance issue.

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cherie Microsoft Employee on at

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We're still looking into your sessions

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cherie Microsoft Employee on at

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Did you republish your application?

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cherie Microsoft Employee on at

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@AnonymousI was informed that there was a performance regression in the published apps which have since then been fixed. Can you please republish your form to pick up the changes?

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Community Power Pla... Microsoft Employee on at

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@cherie

Definitely better.. thanks

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