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Power Platform Community / Forums / Power Automate / Email Sending Issue
Power Automate
Suggested Answer

Email Sending Issue

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Posted on by 00079265
Hello,
I created a flow that allows a person who fills out a Forms questionnaire to send an email. However, I noticed that when someone completes the Forms questionnaire, my name appears as the sender of the email.
Could you please assist me with this?
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  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 1,990 Super User 2025 Season 1 on at
    The issue arises because the email is being sent from your connection in Power Automate, which defaults to using your credentials as the sender.
     

    • Create a Shared Mailbox in Microsoft 365: - Contact your administrator to create a shared mailbox (e.g., forms-notifications@yourdomain.com).

    • Grant Send-As Permissions: - Ensure you have Send As permissions for the shared mailbox.

    • Update the Flow: - In the Send an Email (V2) action: Choose From (Send As) and select the shared mailbox. Set the Reply-To address to the respondent’s email captured in the Forms questionnaire.

    try the above which is a best practice and let me know if you need more details. 

     
     
  • CFernandes Profile Picture
    CFernandes 8,482 Most Valuable Professional on at
    Hey Mate, Please check is the account used in the connection have "Send as" or "Send on behalf of" permissions for the mailbox? 
     
    Please check the documentation:  
    If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!
     
    P.S. take a look at my blog here and like & subscribe to my YouTube Channel thanks.
     
     

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